This policy explains how Tatheer Travels & Tours LLC ("Tatheer", "we", "us"), a limited liability company registered in the State of New York, USA, handles personal information collected through tatheertravels.com and when you contact us.

Information we collect

• Quote requests: when you use our quote form we collect your name, phone or WhatsApp number, email address (optional), nationality, the service and package you are interested in, number of travellers, travel date, notes you write, and whether you are a pilgrim or a travel agency (with your agency name).
• Messages: information you send us by WhatsApp, phone or email.
• Booking documents: if you book with us, passport details, photos and other documents needed for visas, hotels and transport.
• Technical data: basic information your browser sends, such as IP address, device type and pages visited, used to run and secure the website.

How we use your information

• To reply to your enquiry and prepare your itinerary and price.
• To arrange visas, hotels, transport and other services you book.
• To contact you about your trip by WhatsApp, phone or email.
• To keep records required by law and to protect our business against fraud.

We do not sell your personal information.

Who we share it with

• Service providers we use to run our business: quote form submissions are stored in Google Sheets (Google LLC), and we communicate through WhatsApp (Meta). Our website is hosted by Hostinger.
• Travel partners: licensed tourism companies, hotels and transport providers in Iraq, and government authorities, only as needed to deliver the services you book (for example, a visa application).
• Authorities: when required by law.

Cookies and third-party content

Our website uses only essential browser storage, for example to remember that you have already seen the loading screen during your visit. Some pages load content from third parties, such as Google Maps on our contact page and images and scripts from content delivery networks. These providers may receive your IP address when the content loads.

How long we keep it

We keep enquiry details for up to 24 months so we can follow up and improve our service, and booking records for as long as required for legal, tax and accounting purposes. You can ask us to delete your enquiry at any time.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop contacting you. Depending on where you live you may have additional rights under local law. To make a request, contact us using the details below.

Security

We use reasonable measures to protect your information, including encrypted (HTTPS) connections and restricted access to our records. No method of transmission over the internet is completely secure.

Children

Our services are booked by adults. We collect information about children only when a parent or guardian provides it to arrange family travel.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

Tatheer Travels & Tours LLC
54 State Street, Ste 804 #17823, Albany, NY 12207, USA
Email: book@tatheertravels.com
Phone: +1 (518) 888-7726 · WhatsApp: +92 307 6320608